Fuel for Online Conflict

Professional defensiveness is just as damaging as arrogant assertion. I wonder if I can justify saying that sentence. I’m saying this as an observation of comments made on social media. Maybe that’s an unwise place to start. However, we might try to pretend that social media is full of outliers. In reality, it often puts up a wobbly mirror to society. Not every time. Just often enough. Our good and bad behaviours are magnified through the lens of a small mobile touch screen or the keyboard of a desktop.

Who would have thought that at the time of early INTERNET optimism in the 1990s. The information superhighway was going to be an awesome educator. A great liberator. Egalitarian and a universal force for good. Technology was going to free us from ignorance.

What’s going on? Often, I see a spasmodic reaction to an article or a comment that comes from the school of knee jerk reactions. Highly respected commentators are not immune.

If you see a man in an orange tee shirt, and you don’t like orange the last thing most people would do is scream across the road a sharp rebuke. On-line, it can be the case, when a perfectly rational and reasonable but challenging and unfamiliar view is put forward, instant defensiveness takes the stage.

Those invested in the status-quo go into overdrive. And I’m not talking about Status Quo the British rock band. I must admit, I have been guilty of this myself. In a moderate way. I’ve even seen them live on-stage. Oh no, I mean the first thing I am talking about.

Professional defensiveness has a fair root. If someone is highly invested in a point of view or has had experiences that embedded an opinion, it’s not so easy to stand aside and be objective.

Sir Humphrey Appleby[1] would, week after week, defend the indefensible. He’s a fictional character that pinches our consciousness and reminds us how smart people can get stuck on tramlines. I’ve still got a small cartoon from the 1970s. It is of a draftsman, pen in hand, with blinkers on. The caption says: “but we’ve always done it this way”.

All I can do here is to take note. It’s a note for me. Anytime an uncommon or intriguing view comes forward, do a double take. Count to ten. Don’t go by the first instinctive reaction that come into my head. It’s a question of not seeing a view that overthrows past thinking as instinctually wrong.

I posed a dichotomy at the start. Let me say that professional defensiveness combined with arrogant assertion, now that is dangerous.

POST: What about the AI generated picture? Spot the problem? Is the number six ringing any bells? This is a nice example why AI will not be taking over the world anytime soon. It’s great to have as a helper and that’s all.


[1] https://www.imdb.com/title/tt0080306/characters/nm0001329

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Author: johnwvincent

Our man in Southern England

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