One of the most irritating aspects of bureaucracy is codification. What I mean is the need to tick a box that describes you or your problem. Restaurants, retailers, charities, religions, politicians and government departments all do the same. Sophisticated or crude administrative systems fall back on the same methods.
It’s immensely unsatisfying. Applicable to me, at this stage in life, is the age tick box. It doesn’t matter where the questionnaire or data gathering exercise comes from there’s always this box that starts at 65 years old. The previous box finishes at 64 years old.
This fits the respondent into the next step-up in age. Following from this simple date is a whole plethora of assumptions about the nature of a persons’ likes and dislikes, needs and wishes. An unsympathetic algorithm can then crunch numbers and send adverts for sheltered retirement homes, medication and certain types of undemanding travel opportunities.
Now, I could join the chorus of cries against bureaucracy. That would be popular but dumb. It’s a bit like the textiles we put on daily. We could go around naked as the day we were born. Trouble is that our present society doesn’t work well in the case where everyone is naked. Cold too.
So, it is with bureaucracy. It’s not going away anytime soon. The best we can do is to hunt for better ways of collecting data and making it useful for decision-makers and those who want to sell us something. Or even political parties that are keen to target us with their messages.
In the News this week is as good a sketch for an updated Yes Minister as any. Revolution is afoot. Suddenly the pen pushers who tie you up in red tape are going to be replaced with super-efficient algorithms and artificial intelligence to return us to paradise.
I think that’s the only reason Adam and Eve had to leave the garden of Eden. Nothing to do with apples. Well, not the ones that hang on trees. It was an iPad that had fallen though a time warp. Filling in a questionnaire on happiness it seems that one of them ticked the wrong box.
I see a difficulty with replacing civil servants with robotic algorithms and artificial intelligence. It might be the case that for routine activities, where the pattern of human behaviour is straightforward and well understood, a set of operations can be undertaken with a high degree of confidence that a good outcome will be provided.
Where I see the difficulty is that humans are notoriously messy. Inclined to irritation and not the least bit logical in their personal lives. Nothing that has been said this week is about truly eliminating bureaucracy, although that’s the illusion. It’s more about mechanising it using whizzy technology that’s so much better that that which has gone before (so they say).
Let’s just grow-up. We need public administration. We need it to work well. Fundamentally, it takes people to make it work. People who are motivated to work for the public good. People who are adaptive, caring and enabled to do a good job. Give them the tools to do the job. But are we kidding ourselves if we think complex algorithms and artificial intelligence are our saviours?
John Vincent 