Civil aviation remains an extremely safe means of transport. That said, any form of complacency must be addressed. It’s reassuring to say the past has been great but what passengers are most concerned about is their next flight. To have the confidence, to think it irrational to be afraid of flying, to look forward to the next journey, we must have a safe aviation system everywhere and all the time.
For any widespread system that has complex interactions between people and technology there’s never a moment when it can be taken for granted. We count the numbers, but safety is not purely an absence of accidents and incidents. Numbers counted are always past events. They have no direct causal influence on what happens next. True, there are factors in past accidents and incidents that will pop up again and again, but every flight is a unique event.
One of my colleagues who was a senior captain in a major international airline always remined me of the fact that, for all that has gone before, flight risk begins the moment an aircraft sets off down the runway with the intention getting to a destination. When the wheels lift off the ground there’s no stopping time. Reliant on the diligence, vigilance, and integrity of everyone who made a flight possible, flight risk is then in the hands of the crew.
The above is perhaps why we talk a lot about safety culture. The whole aviation family has a role to play. The care, professionalism, and watchfulness of every person makes a difference.
This can extend from the drafting of a new component for a new design, that a decade down the line. ends up as a part of an aircraft just about to leave the gate. This can go back to a flight instructors’ message that emphasised a key point back in a pilot’s initial training, years ago. This can encompass the extra care a couple of air traffic controllers took as they changed shifts.
Safety culture comes from caring. It’s that heightened awareness of the consequence of actions. Being alert to possibilities. Both the good kind, and the bad.
Safety culture is a matter for both individuals and organisations. One without the other doesn’t work. Placing a vigilant person in an organisation that doesn’t care is much like placing a reckless person in an organisation that does care. Although this is what I’ve written, systemic problems are likely the ones that are most likely to cause negative outcomes. This is where the role of management has the most impact.
Culture exists in context. When the ways people interact are determined by practices, processes, and procedures there’s an obligation on management to ensure they fit the bill. Drivers are often economic. In a commercial operation that’s no surprise. It’s when that driver displaces the safety imperative then safety suffers. There’s been several occurrences of this negative phenomena in the last year.
John Vincent 