Without a long and tendinous epical on the ethical concerns raised by AI it might be as well to consider several of the practical changes that it has brought about in everyday life. Let’s go for something as simple as applying for a job. An experience that has changed considerably.
I think it’s well written up that this is not a great time to leave school or graduate. The prospect of applying for hundreds of jobs and getting a pile of rejections is an unsettling experience. Fine, during recessions, such as have happened in the past, this is not entirely unusual.
I’ve done my fair share of recruitment. That’s recruitment applying a paper based but highly bureaucratic process to address a pile of job applications. The writing of vacancy notices and setting criteria for a recruitment can be a time-consuming task. That is if the aim is to uphold the best practices that are current or even mandated. at the time.
It’s unsurprising that employers and recruitment agencies are now using AI tools to process applications as they arrive, most often via e-mail. Paper is going out of the window. That world I knew of having a file busting at the seams, and methodically working through it, are gone.
Like a vast electronic funnel applications are pushed in, are sieved through a filter, and some pop out at the at the other end of a hidden process. Hundreds of automated rejections are then created and scattered like confetti amongst those who failed to get past the AI gate keeper.
No wonder young people get a bit dejected as they accumulate masses of machine generated rejections. It’s not them, it’s a process. Easy to say but rejection can feel very personal.
However, there’s a smart fight back. AI can help (or can it). Let’s say I want a job that fits my profile. My ambitions, experience and talents. Just ask one of the AIs out there to generate a “prefect” CV. Feed it the relevant information. Next ask the AI to survey all the current vacancies for jobs that I could apply for with my generic CV. Then select the ones of interest. Having that list, feed the results into AI asking it to tailor a CV and application to fit the requirements of each one. Then automatically fire off the job applications. Error free, formatted to suite the style of the moment and fully customised.
I think you can see where I’m going with this description of events. Yes, it is dehumanising. If both applicant and potential employer are using AI, without human intervention, there’s a battle of the machines going on. Noone need communicate a single word.
It’s like a human – machine – human sandwich. There’s no malicious intention in all this processing. Objectives are set to try and match people with opportunities, but the unintended consequences are ruinous. In fact, it’s like a Monty Python sketch for today.
Not for one moment am I saying that a process is not needed. What’s getting into the realms of science fiction is the escalation that is possible with AI tools. That interface between aspiring employee and potential employer becomes an algorithmic battle.
Because AI costs are so low then this mechanism can be applied at all levels, whether it’s applying to flip burgers or become a commercial pilot.
I’m not having a downer on AI. It’s just that we much never forget the need for the human touch. More than that, if the end results of the above mass processing is cynicism and demotivation again the results are unintended consequences. So, think before creating a new process.
John Vincent 