Category: Systems

Smart

One of the most irritating peak-time adverts on British TV, now, is the one where a fake Albert Einstein wibbles on to a fake dog in a hideously fake humorous manner. It’s condescending and preachy. What on earth the Albert Einstein has to do with household energy meters I can’t imagine. His famous equation is more useful for making nuclear bombs than measuring domestic power consumption. You might think the great man was an annoying Italian computer gaming character.

The smart meter is pushed on the basis that “you can better manage your energy”. I expect that’s true in most cases when they work well. I’ve had one for some time. We recently changed energy supplier. Guess what? In the transition I had to throw away an indicator and replace it with another.

In the news are reports of defunct smart meters causing people concerning problems. Smart meter mode means a meter can automatically send readings to an energy supplier. When they don’t work, lack of meter readings opens the door to energy companies making up bill estimates often to their advantage.

When I informed our power company, I got an education that put me right. Can’t possibly call the whole system a smart meter. No, that would be wrong. So, says the company:

“The smart meter you are enquiring about is actually an In Home Display, the smart meter is the meter on the wall.”

That informative reply reminded me of the Not The Nine O’clock sketch set in a gramophone shop. Foolish householder not knowing that it’s called an In Home Display (IHD). The smart meter is installed on the wall.

I’m in support of energy saving and the role an intelligent meter can play in monitoring the use of domestic energy. What are they trying to do – put me off?

Long gone are the days when meter readers knocked on the door and with a cheery smile jotted down the gas or electricity numbers in the understairs cupboard.

Now, I see the claim is that the “vast majority” of smart meters are operating as intended. That’s good. Those words mean about 88% according to a BBC report[1]. That sounds fine but what about the 12% who are in limbo? That’s not an inconsiderable number of people.

The roll out of smart metering technology started in 2011. There’s a first-generation and second-generation set-up out there in homes. A lot of work has been done to sort out communication problems. However, network coverage is not universal. Those connection issue are familiar to anyone with even the best mobile phone.

The BBC report is right to highlight problems. There ought to be a bigger focus on a plan for maintenance of the system as much as pushing new smart meter installations.

[1] https://www.bbc.co.uk/news/articles/cz9zqn77ezno

Safety Culture 2

This may sound at variance with my last blog. I hope it’s not. I hope it’s complementary. What I’m highlighting here has been observed over decades of contact with a wide variety of organisations.

The term safety culture is fused into the pillars of ICAO Annex 19. The essence of building a good safety culture that fosters sound practices and encourages communications, in a non-punitive environment is at the heart of standards and recommended practices. With all those decades behind us the reader might assume that there’s unambiguous and well aligned attitudes and ways of working throughout the aviation industry. That’s not so.

On a spectrum of what could be called hard to soft the manner of application of know best practices can take different forms. By the way, please disassociate those two words with both easy and difficult. That’s not what I mean.

In my interpretation “hard” means like pages of Niccolo Machiavelli’s The Prince[1]. Aggressive, persistent, mandatory, uncompromising and all encompassing.

In my interpretation “soft” means like pages of The Little Book of Calm by Paul Wilson[2]. Harmonious, enlightened, progressive, sympathetic, and understanding.

As with extremes on any scale, going to the ends of that scale are not the best way to operate. I say “best” in terms of getting to ways of working to endure with engagement and effectiveness. I observe much of this depends on how power is disseminated through an organisational structure. Highly hierarchical organisations will approach culture differently from organisations with a relatively flat management system.

It may not be surprising to suggest that aviation Authorities can veer towards the “hard” approach and staff Unions towards the “soft” approach. Even when both are trying to reach the same goal. Where people come from a military background, command and control can be an instinctive reaction. Where people come from an advanced technology company background, collaboration and communication can be an instinctive reaction. In my observation there are advantages in both a hard and soft safety cultural approaches.

One advantage of a hard safety culture is that the time between discovery of a safety problem, taking corrective action and resolving that operational problem can be short. Clearly, that has distinct safety advantages. Certain airlines come to mind.

One advantage of a soft safety culture is that there can be the discovery of safety problems that would otherwise remain hidden. Where collective ownership of the problem is not in question. Again, clearly, that has distinct safety advantages too. Certain manufacturers come to mind.

I guess my message is as per much ancient thinking. All things in moderation. Try to reap the benefits of both ends of the scale. Balance.

[1] https://www.londonreviewbookshop.co.uk/stock/the-prince-niccolo-machiavelli

[2] https://www.waterstones.com/book/the-little-book-of-calm/paul-wilson/9780241257449

Safety Culture

Civil aviation remains an extremely safe means of transport. That said, any form of complacency must be addressed. It’s reassuring to say the past has been great but what passengers are most concerned about is their next flight. To have the confidence, to think it irrational to be afraid of flying, to look forward to the next journey, we must have a safe aviation system everywhere and all the time.

For any widespread system that has complex interactions between people and technology there’s never a moment when it can be taken for granted. We count the numbers, but safety is not purely an absence of accidents and incidents. Numbers counted are always past events. They have no direct causal influence on what happens next. True, there are factors in past accidents and incidents that will pop up again and again, but every flight is a unique event.

One of my colleagues who was a senior captain in a major international airline always remined me of the fact that, for all that has gone before, flight risk begins the moment an aircraft sets off down the runway with the intention getting to a destination. When the wheels lift off the ground there’s no stopping time. Reliant on the diligence, vigilance, and integrity of everyone who made a flight possible, flight risk is then in the hands of the crew.

The above is perhaps why we talk a lot about safety culture. The whole aviation family has a role to play. The care, professionalism, and watchfulness of every person makes a difference.

This can extend from the drafting of a new component for a new design, that a decade down the line. ends up as a part of an aircraft just about to leave the gate. This can go back to a flight instructors’ message that emphasised a key point back in a pilot’s initial training, years ago. This can encompass the extra care a couple of air traffic controllers took as they changed shifts.

Safety culture comes from caring. It’s that heightened awareness of the consequence of actions. Being alert to possibilities. Both the good kind, and the bad.

Safety culture is a matter for both individuals and organisations. One without the other doesn’t work. Placing a vigilant person in an organisation that doesn’t care is much like placing a reckless person in an organisation that does care. Although this is what I’ve written, systemic problems are likely the ones that are most likely to cause negative outcomes. This is where the role of management has the most impact.

Culture exists in context. When the ways people interact are determined by practices, processes, and procedures there’s an obligation on management to ensure they fit the bill. Drivers are often economic. In a commercial operation that’s no surprise. It’s when that driver displaces the safety imperative then safety suffers. There’s been several occurrences of this negative phenomena in the last year.

Unfair

That’s one way to start a note. “As a member of the post-active population”, I now feel that all the activity I now do is conveniently wrapped up as being somewhat like cosmic dark matter. It’s there in theory but no one knows what it is in fact. It’s activity that’s hidden activity.

There’s a great deal of talk about the large number of those people in their 50s, and above who have left the conventional workforce post-COVID. Unfortunately, much of it is tainted. The general implication being that the protestant work ethic runs deep and those who are not on the traditional 9-5 treadmill are letting society down. As if the only work worth counting is that which statisticians count into that magic number, namely Gross domestic product (GDP). The tyranny of an abbreviation. A great deal of useful productive and valuable activity is excluded from GDP.

Trogging off to Sunshine Deserts[1] every day, electronically or physically, and making or processing stuff and pushing rocks up hill is counted as the gold standard. This way of looking at the society is foolish. It comes from commentators being way behind the curve and politicians living life as if they were stuck in an idyllic childhood.

This way of thinking is especially true in the UK. More so than other European countries, we are dependent up charities and voluntary workers. German visitors are often struck by the number of charity shops in the UK. If you ask how palliative care, emergency services, children’s support, food banks, homeless shelters and crisis support are funded in German the response is simple – taxes.

The amount of unpaid work, like that performed in the home or by volunteers, in a massive range of organisations, is huge in the UK. That’s not wholly a bad thing. Sadly, this reality not recognised in government policy circles, other than being a way of off-loading responsibilities as funding cuts kick in. Of course, there’s politicians who turn-up for photo shoots at election time when there’s smidgen of recognition. If a charity is not in vogue or well known even those opportunities to raise funds and profile are few and far between.

All the above said, I do support the call for some education organisations that are deemed charities to lose the privileges rightly afforded to much more worthy charities. I know that’s a matter of judgement but not all fish in the sea are the same.

Often, it’s has struck me as strange that tertiary colleges (public funded education)[2] must pay Value Added Tax (VAT), but private colleges deemed to be “charities” do not. An uneven distribution of privileges is another characteristic of a way of doing things in this country.

As I understand, it what’s going on looks like this. Staff at Any Town College, where most local young people get their post-16 educational experience, order reams of paper for a printer. They pay 20% VAT. Staff at an expensive Public School, like the Prime Minister’s ex-college, order reams of paper for a printer. They don’t pay 20% VAT. That’s crazy.

No wonder growth is slow. No wonder social mobility is stifled. No wonder people are desperate for political change.

[1] https://en.wikipedia.org/wiki/The_Fall_and_Rise_of_Reginald_Perrin

[2] https://feweek.co.uk/no-plans-to-exempt-colleges-from-vat-says-treasury-secretary/

Dependency

It’s not unique. Charle Dickens wrote about it. We don’t like to admit it. We have a dependency on bureaucracy. Our complex society runs on it.

Whatever we do when it comes to the meeting of an individual with an organisation, it’s inevitable. Irrational people deny this fact or say it’s only true of public bodies, like government departments. It’s as if the generally high performance of modern computer systems renders them completely invisible.

One apt illustration of a dependency on systematic bureaucracy and digitisation combined can be read in a carefully constructed e-mail from the CEO of Sainsbury’s this weekend.

“I’m writing to update you on the technical issue that has affected our Groceries Online deliveries and some services in our stores this weekend.”

This could have come from any large complex organisation that exists in today’s digital world. When outages happen, we all sit patiently for affected systems to come back online with the full services that we normally take for granted. A sudden reversion to traditional cash transactions was a shock to the average post-COVID consumer.

This weekend my experience of one major hotel chain was that they would not accept cash at all in their restaurant. My “paper” money was useless. It sat in my pocket.

What we have is the power of utility. Systems become so good that we build ever more dependency into them doing the right thing, every time. The problem is that systems are often programmed to do certain tasks exceptionally well but as soon as there’s an unexpected deviation outside normal parameters the situation does not go well. 

An illustration of that experience can be read in the public version of the interim report on UK NATS[1]. After the event, and similar unfortunate events, there’s a cavalcade of calls for more contingency, more resilience, more planning, more training, more checking and so on.

That list is perfectly sensible. But wouldn’t it have been better if those actions had been taken up-front? I often saw this discovery in my time doing systems certification audits. Companies who spend a lot of money upfront to build software that was well characterised and tested were not guaranteed success, but their chances were greatly improved. Those who hit the road with over-confidence, marketing hype and rigorous cost cutting had a high probability of negative outcomes. It’s not a simple cause and effect but good system architecture, robust software and a management that understood the need to spend time and money judiciously do well.  

Just think. If a runner ran a marathon without a strategy, training, basic fitness, planning and sound motivation no one would expect them to be winning anything unless they were exceptionally lucky or unbelievably talented. Not many in the latter category.

There’s a lesson here. It’s been copied over and over. Saddy the almost completely invisibly of complex system that work well in everyday life means we soon take them for granted. And the result is?

[1] https://www.caa.co.uk/publication/download/21478

Safety

A considerable part of my working life has been in the analysis of occurrence data and trying to distiller the factors that cause or contribute to accidents and incidents. It’s rewarding work. An opportunity to influence that has value. I subscribe to the dictum that everything we do should contribute to continuous improvement in safety. Not zero risk but to keep risks low and under control, in so much as it’s possible.

Aviation only has the great success that it does because it’s a safe industry. For mass transport by air to be viable across the globe, the public must have confidence in it. They are willing to place whole families in the care of an airline to get them from London Gatwick to the Canary Islands for something that is not a physical need[1]. Regular leisure travel is a luxury and a privilege. We live in a fortunate age when overseas travel can be afforded by a large section of the population.

I watched the recent documentary on flight MH370. It’s sobering. It’s a story of the loss of a large aircraft that still seems unbelievable in this era. It’s the 10th anniversary of the disappearance of Malaysia Airlines flight MH 370 on 8 March 2014. The loss is a stark reminder that the oceans cover over 70% of the surface of the Earth. We know less about parts of the oceans than we do about the surface of Mars. The depths remain uncharted.

With a paucity of evidence theories have taken root. Official investigation reports are available. However, mystery remains particularly when it comes to answering the question – why? If as the documentary suggest, the willful actions of the pilot-in-command brought about the fatal outcome then there’s little to tell of his motivation. Highlighting the tragic Germanwings aviation accident doesn’t offer anything other than a context to possibilities. Evidence that the MH370 pilot-in-command was suicidal is scant. Although his known actions do not make much sense without invoking such a theory. Understanding what drives people to purposefully undertake unpredictable and irrational actions is an area of study that always needs attention.

Yesterday, Sunday, I was remined that threats to safety can come out of nowhere. Seemingly routine car journeys can suddenly take a turn in an unexpected direction. We become subject to the fates. I use the word “fate” but I’m not a great believer in the fates. Randomness plays a part but, in this case, yesterday afternoon, I was the subject to the foolish and negligent actions of another car driver.

On a wet “B” road that climbs and descends over chalk hills, there are triangular road signs that warn drivers that the road is a high risk road. What the signs are referring to is the wildlife. A deer may leap out of a roadside hedge at great speed and misjudge the road traffic. In fact, I did see an unfortunate small dead deer at the kerbside.

What happened to me had a purely human cause. Naturally, I would call it complete idiocy. Coming over the brow of a hill, and descending, suddenly there was 4 bright headlights ahead. On a narrow country road, with overgrown banks on either side that was a scary sight. Nowhere to go. In a faction of a second the overtaking car coming up the hill veered back into the right-hand lane. No more than a couple of yards in front of my car. Fortunately, there was no collision. What on earth was the motivation of that driver? Overtaking, at high speed, approaching the brow of a hill, on a wet county road, in poor light, sheer madness. A small red car, overtaking a larger car.

In safety work this points to the most difficult situations to understand. The irrational, or stupid or reckless, or carless human drives that are hard to design out of systems. How do we take effective corrective action when one person’s risk threshold is so very much higher than normal or acceptable? The problem with saying – take their licence away – is that this is always reactive. After a negative event. Maybe even a fatal one.

[1] https://www.simplypsychology.org/maslow.html

EVs

I do find the anti-EV campaigning on social media a bit peculiar. It’s a bit like the arguments for smoking that were made in the 1950s and 60s. Combustion engine vehicles are slowly but surely going to become history. The time for that change is the subject that should be discussed and not whether it’s a good idea or not[1].

One “argument” out there is that adding together all the elements that make-up an electric vehicle there’s a lot of environmental cost in their production. There’s no doubt that nothing is for free. For example, mining lithium and cobalt are not nice in every respect. There’s the concern that demand could quickly eat-up global supply too.

The “arguments” I’ve seen fall apart when considering not only the vehicle production environmental costs but the lifetime costs of an EV when compared with an internal combustion engine vehicle. 20-years of belching out toxic emissions stacks-up. 20-years of using renewable electricity is a far better solution. In theory the potential for recycling valuable materials is high with EVs too. However, we have yet to see if that works successfully in practice.

Other “arguments” look to demean the performance of EV’s when compared to conventional vehicles. Naturally, the time taken to recharge is one of the biggest gripes. For a conventional fuelling at a petrol station a tank can be filled with 500 miles worth of fuel in 15 minutes. For a current EV more preparation, planning and patience are needed to achieve a lesser range.

Some EV performance figures are far superior to conventional air breathing vehicles. Acceleration is one. Powerful electric motors unencumbered by complex mechanical transmission systems react immediately to demands[2]. EVs use power better.

There’s another gripe or moan and that’s about weight. Taking two comparable vehicles, in performance terms, the electric one will be heavier. That’s the technology we have now.

It’s a different kind of weight if that makes any sense. What I mean is that an EV is roughly the same weight whatever the state of the machine. Whereas a vehicle that uses liquid fuel varies in weight according the amount of fuel on-board. Of course, all vehicles vary in weight depending on the payload they carry (goods or passengers or both).

What’s a little difficult to take from the anti-EV lobby is that those who complain about EVs impacting roads, due to their weight, are rarely the same people who express concerns about heavy diesel delivery trucks or Chelsea tractors thundering down residential roads.

There’s one hazard that must be managed for all types of vehicles. A view of a serious fire involving either an EV or a conventional vehicle quickly shows what that threat can do. What we have now less experience dealing with EV fires. They can be severe and difficult to supress.

Regulation is often reactive. The fire threat is real. In this case maybe we do need fire suppression systems in integrated household garages. Multistorey car parks packed full of EVs are going to be a real challenge if a major fire sparks off. That said a fire started with a “diesel-powered vehicle” can be just as challenging[3].

[1] https://www.ft.com/video/95f86c5d-5a94-4e63-bbe8-6cc5ffb59a2b

[2] https://www.caranddriver.com/features/a38887851/why-are-evs-so-quick/

[3] https://www.bbc.co.uk/news/uk-england-beds-bucks-herts-67077996

Space

Eutelsat OneWeb is a growing global connected community. That’s what the publicity says. Once upon a time I wrote about OneWeb. I wrote about it in the context of Brexit.

One of the touted benefits of Brexit was autonomy, in other words, British innovation leading the way to benefit Britain above all others. It’s that aggressive assertion of sovereignty that was at the core of Brexit. Remember, it wasn’t so long ago that this was part of Brexiters fantasies? 

In the Brexit turbulence the UK Government walked away from the EU’s Galileo programme. The UK no longer participates in the European Galileo or EGNOS programmes[1].

Then in 2020 the UK changed its original post-Brexit position and scraped building a national alternative to the Galileo satellite system[2]. At that time, Business Secretary Alok Sharma offered around $500 million of UK public money to acquire part of an organisation in trouble, called OneWeb.

OneWeb is a commercial Low Earth Orbit (LEO) satellite constellation now with an element of Government ownership. It’s network of satellites doesn’t have a global positioning capability, like Galileo.

To get its satellite network up and running, an expensive business, OneWeb merged with French company Eutelstat. Today, if we look at the 2020 investment made with public money the financial situation doesn’t look good. That doesn’t mean to say that things will not turn around in future years[3].

The Times newspaper has taken a nationalist view of the circumstance[4]. It’s a point that the intellectual property is not in the hands of the UK Government, but the investment could still turn out to be a useful long-term commercial bet. It’s gambling with public money.

As an aside, I’ve been looking at buying a new dishwasher for the kitchen. It’s made me aware of a capability that I had no idea had been developed. Namely, the connection of dishwashers via the web. I think this is what is called the Internet of Things (IoT). So, imagine that, British dishwashers connected by space as a Brexit potential benefit.

However, if there’s a change in the UK Government’s political direction after the next General Election there’s a strong possibility that the UK will return to the EU’s Galileo programme with some manner of partnership. When we get to 2026, we may look back on the decade behind as a vacuum, much like the vacuum of space. A time when an uncertain direction cost a great deal.

[1] https://www.gov.uk/guidance/uk-involvement-in-the-eu-space-programme

[2] https://www.politico.eu/article/uk-scraps-plan-to-build-global-satellite-navigation-system-to-replace-galileo/

[3] https://www.politicshome.com/thehouse/article/oneweb-uks-gamble-satellite-startup-pay-off

[4] https://www.thetimes.co.uk/article/656bd77c-c106-47c3-840b-674e9efc4f0e

Look ahead

Much as I support the UK Government’s position on hormone injected beef, the exit from negotiations on trade have wide implications. Maintaining the regulations that ban the use of hormones in beef is a good move for farmers and consumers.

However, for cheese exports the collapse of talks is tragic. Zero to 200% is one hell of a tariff jump. The UK will be in a worse position with respect to trade than it was pre-referendum. That’s with a strong ally, namely Canada[1]. Brexit has made us worse-off.

Yet, the Brexit supporters that remain, still herald Brexit as a wonder. Logic plays no part in their thinking. It’s easy to respond in an angry way to this self-inflicted blindness. It does no good. The stubborn streak in those who have dug a big hole is a thick one. And the hole is getting ever bigger.

Clearly, there’s no urgency on the part of Canada[2]. On the UK side the urgency is much greater. The need to stimulate growth to bring about a recovery in the British economy is much needed. Sadly, the legacy of a decision made in 2016 has made created a weak negotiating position.

For a long time, the UK has been given a soft landing due to transitional arrangements. Now, these arrangements are drying up. Far from the propaganda of the Brexiters, trade deals are not easy.

The problem is a reference back to the past is like crying over spilt milk[3]. How to go forward when the relationship between different States has been significantly changed is no simple matter. The situation is not irrecoverable but the avenues that can be explored are limited.

So, I caution of a never-ending lament. Brexit will need to be rectified. The means to do it are tortuous and may take a long time. The means to undo the mistakes of the past may face opposition from many quarters. One of the predictions for the European elections, this year, are that there will be a swing to the political right. Several right-wing political parties across Europe are on the ascendancy.

Instinctively these right leaning political parties are likely to less internationalist and more focused on immediate domestic concerns. So, third parties, like the UK, may not be high on Europe’s future agenda. On the UK side the major political parties have gone quite on Europe. There’s plenty of campaigning on international issues, like climate change and military conflict but little on enhanced working together.

There are many national news stories where solutions are best arrived at by greater communication, cooperation, and coordination. This year, so far, the signs are that these three “c” are going to take a back seat. Ironic, isn’t it. Facing greater international challenges than for decades, States choose to look inward. This myopia will continue until leaders speak positively of the future. Vision is needed.

[1] https://www.reuters.com/markets/canada-britain-pausing-free-trade-agreement-talks-2024-01-25/

[2] https://www.cbc.ca/news/politics/canada-uk-trade-cheese-1.7094817

[3] https://www.collinsdictionary.com/dictionary/english/cry-over-spilt-milk

Votes count

Sneaking past the national news this week was a change that is of more than a little significance.

For more than a decade, I did live outside these shores. All the time that I did, I continued to vote in local and national elections. At that time, I still had an address in the UK. What would have happened if I’d continued to live abroad, for more than 15-years, is that my right to vote would have been taken away. This so-called 15-year rule meant that millions of British citizens were excluded from voting.

During the referendum of 2016 a great number of British citizens living abroad were unable to vote for or against Brexit. At the time this was seen as a great injustice. This was especially true for those who maintained strong links with the UK.

Now, almost without anyone noticing, the UK is aligning itself with other major democracies in the world. The 15-year rule has been scrapped. Some people estimate that the change to the franchise could mean an additional 3 million British citizens will have the right to vote restored.

British citizens living abroad, who no longer have an address in the UK, can now register to vote in UK General Elections. Which is convenient given that one is imminent. Naturally, this still requires those who are eligible to know about the change and to register to vote.

Interestingly, it’s the Conservatives who promised to enact “Votes for Life” in three previous election manifestoes. It’s taken a long time but the reality of the extension of the franchise is now with us[1].

The ability to donate to political parties comes with these changes. Maybe that’s one reason that Conservatives were persuaded of the need to change voting rights for the British abroad.

There’s still a possible Brexit related uncertainty. Should they occur, each UK referendum has different voting rules. So, the general restoration of the franchise may not impact any future vote on the reversal of Brexit. That would be a matter for specific legislation.

Lifelong voting rights have both a plus and a minus. For most people who retain interests in the UK it’s a matter of natural justice. They may have UK pensions, pay taxes, or have family members that are directly affected by changes that British politicians can, and do make.

For those people who have completely severed ties with the UK it maybe argued that this restored right to vote is generous. However, there’s no obligation for those who have no interests in British governance to register to vote.

Given that the British abroad can all participate in national elections, it will be interesting to see if future UK governments take more interest in their situations.

Starting on 16 January 2024, if you are a British citizen living abroad, now is the time to act. Register to vote.

[1] https://www.gov.uk/voting-when-abroad