Category: Work

Shifting Perspectives

Daily writing prompt
What’s a topic or issue about which you’ve changed your mind?
View all responses

If you write the perfect rule, you will get the desired outcome. Authoring a specification that is robust and watertight will assure success. Having the best possible plan will deliver the best possible results. All sounds reasonable – doesn’t it? It’s not surprising that someone like me, having been schooled in project management, and working in engineering, would have a rational and systematic approach to problem solving. A proven highly successful way of implementing complex technical projects and delivering successful outcomes.

As an analogy I’ll start with mathematics. Nature is a curious beast. What we lean about complex systems is that what happens is highly dependent upon a start point. The initial conditions. Graduate level mathematics about control systems with feedback show that their behaviour changes a lot with a change of initial conditions. So, it’s reasonable to extend that to a systematic approach to just about anything. It’s often true.

Fail to plan – plan to fail. That idiom is a simple few words to sum up this cause and effect. Used by famous names and often quoted. Management training books are littered with this notion.

20-years ago, my team introduced the first European Aviation Safety Plan[1]. This initiative was built around the idea that to achieve a common objective a plan is the best and quickest way to get there. A roadmap, a pathway, a strategy, call it what you will.

Start by identifying problems and then propose a fix for each one. Not all problems but the ones that fit that awkward Americanism – the low hanging fruit. Namely, the biggest problems (fruit) that can be solved with the least effort (easily picked).

Here’s where I’ve changed your mind. Maybe not changed in a dramatic sense but shifted perspective. It’s essential to have a plan, even if it’s just in my head, but it can be overstated as the most important part of a process of change.

The Plan, Do, Check, and Act (PDCA) cycle, starts with a plan. It must start that way. However, each of the four steps is equally important. Seems obvious to say. Even so, it’s often the case that a press release, or alike, will state – we have a plan, roadmap, pathway, strategy, as if that’s the job done.

Management teams will smile with a sense of achievement and show off their plans. A decade down the line that celebration might seem less momentous as the “do” part of the process turns out to be harder than anticipated.

This basic model for systematic change is a good one. Where I’ve changed my emphasis is in the distribution of effort. Don’t put all available energies into constructing the perfect plan. Yes, the initial conditions are important but they are not everything. The key part of the process is the cycle. Going around it with regularity is a way of delivering continuous improvement. Afterall, when it comes to a subject like aviation safety, that’s what’s needed.

[1] 2005 – DECISION OF THE MANAGEMENT BOARD ADOPTING THE 2006 WORK PROGRAMME OF THE EUROPEAN AVIATION SAFETY AGENCY

Sweet Truth

If I could guarantee one thing it would be that there would be a bag of sugar in the kitchen cupboard of my childhood home. The kitchen was the hub of the house. It was a square room with a solid square table right in the middle. Wheelback chairs permanently pushed in to make room to move round. There was one outside wall with a steel framed window that looked out on the farmyard. Looking due west. The evening sun would stream in to light up the side wall where the kitchen sink sat. With the thick walls of the farmhouse the window ledge was a place to sit. There was a full view of the farm gate so no one coming or going would ever be missed.

One wall had the remains of an ancient bread oven and a large alcove. In that alcove was a chucky great Aga. Custard coloured this massive cast iron cooker was the beating heart of the room. Before this cooker was converted to oil it was powered by anthracite. That involved a ritual of stoking and clearing out the ash every day.

The kitchen was the warmest room in the house. It’s where everyone congregated at mealtimes. Farming’s daily rhythm was managed from that room. Cups of tea flowed like a river as a bubbling kettle always seemed to be ready. Now, when I think about the amount of cane sugar that got piled into every cup of tea, I’m surprise that I have any teeth left at all. In fact, more than 50-year on, my last visit to the dentist for a check-up went well. Somehow my teeth have survived this onslaught.

Large bags of cash and carry bought sugar were a staple on the shelves of the larder. Rated today, my family’s rate of sugar consumption would be considered shocking. Not only that but the delight of toast made on the Aga top and then spread thickly with Golden Syrup[1] was normal winter comfort. Breakfast cereals were never eaten without tablespoons of sugar.

Time has passed and we have weaned ourselves off much of this overconsumption of highly refined sugar. There’s still a lot in our regular foods. Now, we have much more awareness of the problems that high sugar use can bring. That doesn’t stop us liking it.

Today, in politics, just it was in the 1960 and 70s, the metaphorical sugar of the day is the saying that there are easy solutions to complicated worries. There’s an appetite for a spoon full of sugar sprinkled on every latter-day problem. I don’t doubt that a spoon full of sugar helps the medicine go down[2]. Again metaphorically. However, Mary Poppins wasn’t saying that all you need is a spoon full of sugar. Far from it.

As the populist bandwagon continues to roll in most western countries, I think we need to remind ourselves of the enlightenment gained over the years. There are a lot of chores that must be done. Roads don’t get repaired by themselves. Hospitals don’t get built in a day. Schools and colleges need well motivated teachers to well motivate the next generation. Necessities like, tax and spend are a tedious inconvenience.

It’s so much easier to sprinkle a little verbal sugar and blame everyone else. Spouting simple solutions to ride the sugar rush. Covering dishonesties with a nice shiny coating. What we know from experience is that any lustre fades fast and decay sets in. The people who call themselves “Reform” are nothing more than peddlers of sugar-coated boloney. Reflect and beware.

[1] https://en.wikipedia.org/wiki/Golden_syrup

[2] https://youtu.be/SVDgTbGZEw4

National Digital ID: Balancing Security and Liberty

We are in an age where identity is as important as it has ever been. Those line of demarcation that put us in one camp or another. It’s not a simple subject give the myriads of different combinations and permutations of distinct categories that can describe a person.

Without a doubt, I’m English, British, and European. A West Countryman, a husband, a graduate, a homeowner, a taxpayer, a liberal, an engineer and a gardener to name a few.

So, what of the current debate about the merit of identity cards or their digital equivalent. I remember, more than 15 years ago, the debate that surrounded this subject. Saying, as a Liberal Democrat I was against the introduction of ID cards as a matter of principle. A matter of principle seems like it should be an immovable statement. However, that which was a matter of principle in the context of the times does warrant revisiting.

It’s a transformation that was allowed to sweep much before it. From a paper-based analogue world full of mechanical processes to a ubiquitous high-speed digital one that has made life unrecognisable from the 1980s/90s. Digitisation is as much a social change as it is a bureaucratic change.

Past agreements range from the assertion that it will be impossible to control illegal migration without ID cards to the fear of big brother tracking every stage of our lives from cradle to grave. What’s moved on is the context within which arguments for and against are conducted.

A starting position is that each of us has multiple identities. It’s undeniable that these exist and they impact our daily lives. Some of these identities entitle us to specific privileges. This means permitting our access and restricting or stopping others. This can be as simple as a workplace security badge that allows access to a building.

A State-run identity recording system is not a universal cure all. Also, a State-run ID card and national database system has the potential to fundamentally change the relationship between a Citizen and the State. I could say that there’s nowhere to hide. This is not a subject to go into with one’s eyes closed. The operational and associated implementation costs would be significant. Not to mention ongoing maintenance. These must be weighed against the benefits that might be accrued. I hope this becomes a rational discussion where costs and benefits are studied, published, and debated.

Can a national digital ID system prevent terrorist attacks, illegal immigration, identity fraud, and human trafficking? I don’t know. I do know that it will not be perfect.

On the political side, will people feel more secure and that State benefits or services are more fairly distributed as a result? That’s a big question.

To work effectively such a system will need to be required to by law. How much will that nibble away at the intrinsic perception of British liberty that we continue to hold? Will there be a backlash against a State that seeks to acquire more leavers of control?

My view is that the mandating of a national digital ID system needs to be balanced with a better clarification of the rights of citizenship in Britan. Without a written constitution there remains the vulnerability that a government of an extreme political type could misuse this innovation.

The Legacy of Beeching

Two hundred years is a long time. No, it isn’t. William the Conqueror, that’s the sort of name politicians crave, called for the building of Windsor Castle in England. That means, almost but not quite, a thousand years of continuous use. I guess in 2070 there’ll be a big celebration of the achievements of the Normans. Certainly, seemed to impress US President Trump.

If I had a time machine one of the destinations that I’d consider is 1963 and maybe 1965. I’d take a mass of press clippings and audio recordings about inadequate rural bus services and the high-speed railway saga (HS2).

History has a way of condensing a whole succession of events into a few simple words. William was a conqueror, but 1960’s civil servant Beeching was an axeman. That can be said to be unfair, since he was mandated to produce a report and, in the context of the times, British railways seemed like they had overexpanded and wouldn’t be brought back into profitability.

This happened when I was a child. I can just remember on my way to primary school stopping at a railway crossing and waiting a steam train to pass. It could have been the milk train. At that time milk was transported from west country dairy farms, in churns, to the local milk factory. Then loaded onto a London bound train. All this activity disappeared as I grew up. It was displaced by road tankers forcing their way along country roads.

I was born in a small Somerset railway town. Got my first pay packet in that small railway town. Had a couple of weeks of my engineering apprenticeship in the former railway shed. Spent time in the small motorcycle shop next to the railway embankment.

Beeching’s reports resulted in thousands of stations and thousands of miles of railway line being closed. The Somerset and Dorset (S&D) railway line was one of those that vanished. It was on 6 September 1965, the consent for closure was issued for most of the railway line.

Strangely, it was a newly elected Labour government that promised to reverse railway closures that closed the railway. A campaign to save the line was lost. Now, I think, what if, what if the new government of 1964 had not been so beguiled by modern road building and the white heat of technology. The internal combustion engine and purveyors of tarmac had won the day.

My message is to commission reports with a wider remit than merely improving economic efficiency. It’s a concern that is as ap today as ever it was. State of the art technology is alluring. Sloganising it’s easier to say that we are moving forward to a new dawn than it is to say we will update and improve the machinery we already use. There are good cases for scrapping past ways and means. Surely, it’s as well to try to look beyond immediate pressures.

Had Beeching’s axe not been so readily swung then we’d have an alternative to ever more road building and the billions ploughed into it. Remember those feeble promises to invest in local busses to replace the lost trains. How such recommendations are so quickly forgotten.

What will we say about robotics and artificial intelligence in 60-years’ time. Or even 200-years’ time. If we are still here.

Future of Engineering

I do find it astonishing that back in the early 1990s I was still producing handwritten material that then got typed up by a typist. Then, were edits and errors needed correcting, “cut and paste” really meant cutting and pasting paper. Applying Tipp-Ex correction fluid was normal. Wonder who uses that now? It’s still available.

Engineering practice adopted word processing rapidly from that time on-ward. It’s now almost inconceivable that anyone would get someone else to type up their work. Early lap-top computers that weighted heavily on the shoulders, were carried to meetings as necessity but not love. The joys of trying to find a printer that would work was a daily mission.

In about 30-years we’ve gone from that primitive introduction to the digital realm to machines that want to write papers and reports for us. From brick like “portable” computers that required cables and batteries that drained in minutes to the complete world being available on-line anywhere on the globe.

The mechanisms by which engineering design and development were done have advanced in such a way as to make the past seem rather curious. I’m not saying that we’ve become ever cleverer and more inventive with the passage of time, just that the speed of trail and error has increased dramatically.

Past mechanisms did make the ability to change a path, once set on that path, difficult. I remember the reluctance to introduce changes unless an overwhelming case could be made. In this new situation, making changes still has a cost associated with it, but the resistance to change isn’t so much driven by the processes used.

What’s happing, like it or not, is that artificial intelligence’s transformative impact is touching, or will be touching, everything we do. That includes engineering design and development.

I’d say it’s a good time to be an innovator. In theory, it should be possible to explore many more possibilities that could be explored in the past. That is for the same level of cost in time and money. There’s not a single part of engineering practice that will not be impacted. Classrooms, meeting rooms and workplaces where the business of communicating technical ideas and testing them goes on, will be fertile ground for the application of AI.

I don’t think we understand just how transformative the impact will be on engineering. It’s not all upside either. Technology’s promises are great. There are perils too.

AI can only know what it’s been trained on. That maybe extremely extensive. However, innovation comes from creativity and inventiveness where the past may only be a partial guide. Also, there’s the danger of overreliance on these almost magical tools too. New skills must develop to be critical and knowledge of the deficiencies of complex algorithms.

All of this is a bit different from paper, correction fluid, scissors and tape. What an exciting time to be a young engineer.

Aviation Regulations Outdated?

Machines, like aircraft started life in craft workshops. Fabric and wood put together by skilful artisans. Experimentation being a key part of early aviation. It’s easy to see that development by touring a museum that I’d recommend a visit. At Patchway in Bristol there’s a corner of what was once a huge factory. In fact, somewhere where I worked in the early 1980s. Aerospace Bristol[1] is a story of heritage. A testament to the thousands who have worked there over decades.

Fabric and wood played part in the early days. The factory at Filton in Bristol started life making trams. An integral part of turn of the century city life. Carriage work brought together skilled workers in wood, metal and fabrics. It was soon recognised that these were just the skills needed for the new and emerging aircraft industry. The Bristol Aeroplane Company (BAC) was born.

It’s war that industrialised aviation. Demonstration of the value of air power led to ever more technical developments. Lots of the lessons of Henry Ford were applied to aircraft production. Factories grew in importance, employing a large workforce.

My time at the Filton site was in a building next to a hanger where the Bristol Bulldog[2] was originally produced. This was a single engine fighter, designed in the 1920s, in-service with the Royal Air Force (RAF).

Right from the start orderly processes and regulatory oversight formed part of aircraft design and production. The management of production quality started as a highly prescriptive process. As aviation grew into a global industry, the risks associated with poor design or faulty production became all too apparent.

In the civil industry, regulatory systems developed to address the control of design and production as two different worlds. Airworthiness, or fitness to fly, depended on having a good design that was produced in a consistent and reliable manner. So, now we have a regulatory framework with two pivotal concepts: DOA (Design Organisation Approval) and POA (Production Organisation Approval). It took about a century to get here. Now, these concepts are codified within EASA Part 21, FAA regulations, and other national aviation authorities’ frameworks.

Here’s my more controversial point. Is this internationally accepted regulatory model, that has evolved, conditioned by circumstances, the right one for the future? Are the airworthiness concepts of DOA and POA out of date?

This is a question that nobody wants to hear. Evolution has proved to be a successful strategy. At least, to date. What I’m wondering is, now the world of traditional factories and large administrative workforces is passing, how will regulation adjust to meet future needs?

Maybe I’ll explore that subject next.

[1] https://aerospacebristol.org/

[2] https://en.wikipedia.org/wiki/Bristol_Bulldog

Why ‘Artificial’ in AI May Be Misleading: A Deeper Look

On reflection it seems strange to me that the biggest commercial push in technology should be called Artificial Intelligence (AI). Universally, this term has seeped into the daily media as being the only form of shorthand for the coming transformation in our lives.

Generally, the word “artificial” isn’t associated with desirable qualities. If I say that it’s opposite is “natural” then there is a wide gulf between the two. It couldn’t be clearer. Place a plastic garden chair next to an antique wooden chair – case proven.

Imagine a marketing campaign for artificial cosmetics as opposed to natural cosmetics. Which one do you think would be the more successful? It’s honest to say that a product is artificial given that it’s manufactured but it’s much more appealing to talk about its natural roots.

A desire to elevate natural content has a historical context. It’s the industrial revolution that provided society with a rich wealth of choice. Trouble is that a legacy image of dark satanic mills[1] and grim-faces of exploited workers is written deep into our culture. The natural world was assaulted and abused by the unstoppable steam roller of the industrial revolution.

It’s reasonable to refer to a complex digital system as an artifact. Not in the way of an archaeological discovery. More like a popular game, chess, checkers or go, in that it’s extant and associated with a set of practices and rules.

Today, AI doesn’t exist in nature. It may be inspired by nature, in terms of analogies with the workings of our brains. Neural networks and memory. Interconnections of circuits and wires and their arrangements are a human creation.

Having written the above, it does make me think; what will happen in 1000 years? A long time for our social structures and organisation but no time at all for any inhabitants of the Earth. Will someone be writing academic tones on the natural history of computers? Humans will be looking at them, and their evolution wondering how and why they got to do what they do. Much as we might now study ravens, rats and rabbits.

Surely AI will evolve. A natural process. Current systems will inevitably have deficiencies and flaws that get corrected in future generations. Experimentation is a human domain. Give it several decades and machines will be doing it for themselves.

The word “artificial” has a big downside. Although I’m having a lot of difficulty in thinking of a better general word. In my long-term scenario, what’s coming is a new branch of evolution. We know, the complexity of human behaviour is largely conditioned by our environment. We adapt. What AI may become, continuity dependent, will likely follow a similar path.

Whenever I visit the Natural History Museum[2] in London I like to look in on our ancestors. Today, our species, Homo sapiens, is the only human living. We once lived amongst our other human ancestors. Homo is the Latin word for “human” and sapiens is derived from a Latin word meaning “wise”.

There’s a story for you. Will AI eventually become Machina sapiens?

[1] “Dark Satanic Mills” is a phrase from William Blake’s poem.

[2] https://www.nhm.ac.uk/discover/the-origin-of-our-species.html

Paper in a Digital Age

It’s oblong and made of paper. My phone is oblong and made of a long list of exotic elements. Paper on the other hand is relatively simple. I’m sure a paperologist will correct me and describe its subtleties and complexities. Regardless, paper has been around for a long time.

Both have an ephemeral quality. Paper decays. It burns and bugs eat it. Digital media gets lost, overwritten or deleted. Without wires and suitable equipment, it doesn’t exist.

I think that God forbid, that if Armageddon did come to place, we’d find more paper remaining useful than surviving digital help. Henry Bemis[1] loved to read. Strangely, that’s what saved him from ultimate destruction. Try writing an equivalent story with an iPhone in hand and we would be disappointed with the results. That would really see a sad Bemis doom scrolling empty nothingness.

Contuining the banking theme. What I’m refereeing to here is an envelope containing my latest bank statement. Yes, I haven’t ticked the go paperless box on-line. To me there’s something reassuring about having a tangible paper copy of what exists in the digital ether. Even though it’s only a printout, it somehow feels more real.

Holding a statement in my hand, whatever its errors or miscalculations it cannot be altered. Unlike an on-line digital reading that a capable cybercriminal can flip in a second. Both have an ephemeral quality. One exudes a greater feeling of permanence.

Above “ephemeral” is the right word to use. My banking App on my phone is a good service. However, it encourages a certain neurosis. Whereas a paper bank statement turns up, periodically as a personal balance sheet summing up the ins and outs of a month, my App is changeable hour by hour, a less meaningful snapshot.

The News is full of this phenomenon. Snap shots of the county’s GDP going up and down every month are newsworthy but don’t tell us much about where we are going. That doesn’t stop politicians treating them as if they were a sign from some mythical deity. A small number that changes within a range of error doesn’t mark a beginning or end of an era.

I like tangible things. A paper report or statement is a tangible thing. I can hold it in my hand. It doesn’t change from moment to moment. It’s a record of a direction set, not an hourly windvane. However unfashionable, as a crusty gentleman of a certain age, I will continue to ask for a printed record of where I am and where I’ve been.

[1] https://www.imdb.com/title/tt0734683/

Do MPs Need Multiple Jobs?

It’s a question that has been raised time and time again. Is a Member of Parliament’s job a full-time job? What I mean is should an elected parliamentarian have more than one job? Do they need it?

Say, a journalist, presenter, documentary maker, official of a political party or union, company director or even a doctor.

There’s a repetitious ding-dong argument that goes on along the lines of – look at this example of great achievement and they were both occupied doing numerous jobs at the same time. Equally there’s the argument – look at this talented person who crashed and burned as a result over commitment and lack of attention to detail. Case by case examples can be found.

Sadly, a case built on individual examples of achievement, or the reverse doesn’t move things forward much. It’s a sort of selective sampling to prove a point. Fame and notoriety play a part too. When a hero, genius, guru or an influencer complex exists rules get bent. Mythical qualities can be ascribed to the subject of attention.

It’s true that some individuals have a capacity for work that goes way beyond the norm. An intellect that shines bright. A refreshing originality or perspective that changes the game.

Now, I’m a down-to-earth straightforward liberal. It’s does matter if you are a King or a Queen, an Olympic athlete or a massive titan of industry or a brilliant orator we are basically all the same. We see the sun rise and we see it set (weather dependent). We walk the same Earth. We are as likely to experience mental or physical challenges in life as any other human.

Back to my question. Is a Member of Parliament’s job a full-time job?

I’d start with the ways and means MPs get elected. It’s rare, if ever, that an individual is so well known that they step into a parliamentary seat with no affiliation, preparation, finance or support. Those people who provide such essential back-up have expectations. Expectations that the candidate, if elected, will dedicate their full-time efforts to their new role when in office. Not too much to ask, methinks.

Given that you and I have finite time and energy, playing multiple roles inevitably dilutes the time and energy available for any one role. Super humans haven’t been invented – yet. Whatever the myths. If a British MPs job is genuinely full-time then where does the extra time and energy come from to do another job?

By saying that an MPs job is not full-time, hasn’t the local electorate been sold a pup. I’m sure that when votes are cast in each constituency an expectation is set-up that a candidate will do a decent job if elected. A moral commitment is made as good as any binding contract.

I agree, that polarising this argument to the extreme isn’t helpful. MPs must manage their time and energy between home and work as most people do. I guess, what’s important is the prioritising of parliamentary duties to the degree they deserve. In other words not taking on equally demanding jobs at the same time.

Some of the cynicism towards British politics, that exists today, stems from MPs abusing their duty by prioritising income and / or notoriety in some other public facing role. Making being a Westminster MP merely a way of achieving other personal goals.

It’s not easy to make hard and fast rules for the above situations. A moral imperative should prevail. Sadly, it doesn’t aways go that way.

The Power of Numbers

If I was to give advice to a politician in power, it would go like this: numbers matter but don’t let them dictate the right course of action. Of course that’s fully loaded advice. The right course of action is subjective. That can mean expert or non-expert judgement of such a great wide range of felicity that it doesn’t bear thinking about.

For a long time, there was a mantra that organisational policy should be data driven. There’s quite a bit of wisdom in this statement as an alternative to arbitrary opinion and volatile reactivity. There’s no doubt an organisation is better off if it has a few able number crunchers.

I can recollect times when I’ve been advised to look favourably upon one way of presenting information as opposed to another way. Not that either was in error but that one way would reflect better on the management of an organisation. This is a perfect example of Lies, Damned Lies and Statistics[1]. Which is often nothing to do with lies but rather the presentation of information. Some would say manipulation.

Sacking a head of a Bureau of Statistics because the numbers their technical people produce are not favourable, well that’s one way to go. It’s the sort of action that’s take in devoutly authoritarian countries. Better not be embarrassing the higher ups at any cost.

Suddenly, I’m taken back to my “O” level history lessons. Our enthusiastic secondary school teacher who wanted us to love the Russian revolution as much as she did. It’s a fascinating but brutal period for Europe. Here I’m thinking of Stalin’s Five-Year Plans. A Russian official, in the late 1920s, would have been very unwise indeed to produce anything other than favourable statistics. However, for all the cruelty and suffering Russia did archive a rapid industrialisation.

Numbers matter. My dictum. If they are wildly inaccurate or manipulate numbers, they are worthless. Even presentational they are worthless because few will believe. Credibility is key but that’s often the issue. Who do you trust?

My domain has been aviation safety numbers. The analysis of these numbers can be of significant consequence. Going back to that data driven philosophy, if the numbers are wrong the direction of travel will be wrong. When policy making has an objective basis then it’s much easier to justify to a wide audience. There are advantages in having trustworthy numbers.

In the ideal world, a degree of independence is essential. This is so that the producers of statistics and associate information can endeavour to be accurate and unbiased. Doing this without fear or favour to any interested party can take some resolve. It’s only possible in an environment that is both inquisitive and respectful.

I say “degree of” as an observation. Just as investigators often follow the money trail, it’s as well to consider who is paying the bills. The analyst’s salaries must come from somewhere. Again, in an idea cultural environment where integrity and trust are valued, it’s not those who are funding the number crunching work that should determine (dictate) the results. Let the numbers speak.

The ideal world doesn’t exist but it’s clearly unwise to swerve away from it at speed.

[1] https://www.york.ac.uk/depts/maths/histstat/lies.htm